#JIRA CLIENT ACCESS HOW TO#
Learn how to manage knowledge base permissions. Knowledge base admins can manage permissions for who can view knowledge base articles from within the service project. Select a user to navigate to User details page.Ĭan portal-only customers view my knowledge base? If you’d like a customer with an Atlassian account to have access to a site, you’ll need to enable site access. If you don't migrate the user, then they can't view requests they sent as a portal-only user.
If a portal-only customer is invited to an Atlassian product, you'll see a note in their profile prompting you to migrate them to an Atlassian account. What happens if a portal-only customer is invited to Atlassian account? When done, the old portal-only profile still displays as Inactive, but you can’t un-migrate it. Migration process can take up to 10 minutes. Migrate important data, such as their requests, to a new Atlassian accountĪssign a new user key to the Atlassian account. When you migrate a customer to Atlassian account, we do the following: If they have a new Atlassian account, they need to verify their email address. Newly migrated customers must log in using their Atlassian account credentials after you migrate them. Next to the customer you want to migrate, select > Migrate to Atlassian account. Under the Jira Service Management section on the nav bar, select Portal customers. Under Sites & products, select the site that contains Jira Service Management. Select your organization if you have more than one. If you have the improved user management experience: If you're an admin for multiple site or an organization admin, click the site's name and URL to open the Admin for that site.įrom the customer you want to migrate, select Migrate to Atlassian account from the More options dropdown. To migrate a customer to an Atlassian account (and grant them access or licenses to your Atlassian products): You can manage these customers from your site's administration pages. Users need an Atlassian account to collaborate with teams in your Atlassian cloud products. How can I give licenses to customers I want to collaborate with in Jira or Confluence? In their profiles, in the Access section, these users either have licenses to other Jira Cloud products, or have no checkboxes ticked. You can find these customers under Users. You can find these customers under Jira Service Management.Ĭustomers you collaborate with, or who may need more access in the future. Learn how to set up SAML single sign-onĭon't foresee collaborating with in future projects You can also configure SAML single sign-on for these accounts.
#JIRA CLIENT ACCESS LICENSE#
In addition to the benefits of the portal-only account, you can license these users for your other Atlassian cloud products, including: If needed, you can move these users to an Atlassian account. Here's a look at the benefits and relationships we recommend for each type of account: Regardless of which account you choose, customers don't need a license to access portals or send requests. Look at your relationship with your customer to decide which account makes sense for them. Read on to learn more about the different account types and how to migrate customers to an Atlassian account. Customers don't consume a license unless you grant them access to Atlassian cloud products. Regardless of which account type they have, customers can always send you requests and access portals for free. Manage customers without Atlassian accounts from Jira Service Management. Manage customers with Atlassian accounts from Users. Where you manage your customers depends on what type of account they have: If you have the improved user management experience: Jira administrators can manage customer accounts for Jira Service Management projects from your organization's Administration under Products > Sites & Products.
0 kommentar(er)
